Frequently Asked Questions
Everything you need to know about shopping with Reliquia Collective.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our Returns Portal to start your request.
What materials do you use in your jewelry?
Reliquia Collective pieces are primarily crafted from high-quality 18k gold fill or recycled sterling silver, designed for longevity and everyday wear.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment team. We will do our best to accommodate changes if notified within one hour of purchase, but it is not guaranteed.
Do you offer international duties and taxes coverage?
For international orders, duties and taxes are calculated at checkout for most countries to ensure no hidden fees upon delivery. If they are not calculated, the recipient is responsible for local customs fees.
How should I care for my Reliquia pieces?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch when not in use.